Operations Support

Full Time
  • Remote
  • Post Date: August 2, 2021
  • Apply Before: December 17, 2026
Job Description

About GRID esports:

At GRID we’re engaged to build and mature esports data across our platform. Whether it’s recording the first hit on a Roshan, the player location on the pursuit of a bomb plant, or something more familiar like fixture data, our approach is always the same. Disciplined towards a game-agnostic data design, we aim to accelerate the consumption and distribution for our partners and to our consumers respectively.

GRID places itself at the centre of the data ecosystem within esports, bringing value en masse to Publishers, Tournaments, Teams, and Broadcasts. Creating exciting products and initiatives tailored towards making the very most of the rights held data available to us. Our core business works with server data, which is rich, granular, and fast. This is our future, and we’re extremely motivated in our pursuit to realise it.

Our culture is our most prized asset across the business, and if you’re driven by your own initiative to succeed you’ll fit well within the GRID team. We offer a challenge culture that is cloaked in respect and honesty towards our fellow employees. We reach decisions by consensus and logic, together.

Your responsibilities will include:

  • Create daily, weekly, and monthly reports capturing a snapshot of overall working health
  • Report on areas of concern for the business
  • Talk with clients
  • Responsible for daily customer relations to support GRID’s vision of providing unparalleled world-class customer service and support, including interacting with customers, answering  customer enquiries/ issues via email, live-chat (Slack, Skype, Discord)
  • Acquire multiple games/ product knowledge to enhance ability to understand customer needs
  • Daily ad-hoc tasks
  • Additional job scopes and responsibilities to be taken on with time, based on strength and performance

Job requirements

  • Good understanding of esports (at least CS:GO and Dota2)
  • Attention to detail: Accuracy and precision is key
  • Strong technical skills will be necessary, a good understanding of servers and video (OBS) knowledge are a plus
  • Knowledge of how to use multiple resources for research and be able to do so effectively
  • Outstanding communication skills in English (written and oral)
  • A true team player
  • Proven track record of using data to generate insight and social cards
  • Mandarin is a plus
  • Flexible work schedule, available to work some weekends and evenings

What you will receive from us:

  • A great company culture, working with international colleagues who are passionate about what they do just as much as you are
  • The ability to see the impact of your work from day 1, solve problems and see what you build put to immediate use
  • Help create something new in an expanding niche, enhance your personal and development goals
  • Ability to self express and the freedom to work independently
  • After work game sessions
  • Learn from your intelligent and experienced teammates
  • An environment where people love building quality software and want to discuss in depth the approaches that allow us to do so
  • An open-to-improvement mentality where contribution from anyone is welcome
  • A yearly development budget to use for conferences and courses